1. We are committed to protecting your privacy. Simply visiting our Website does not require you to reveal personal information. But if you ask us for information, order goods, register with us, use our services or report a problem, we will collect any personal information you submit to us, as well as details of the transactions between us. In addition, we store information you may give us about your interests, or which we may learn about from your use of our goods. This policy explains how we will use the information that you give us.

2. Please do not send us any personal data about anyone else without their permission.

3. The information we collect

The type of information we will collect about you includes:-

1. your name and address;

2. your phone number and email address;

3. your credit or debit card details if you order goods from us;

4. information included in any documents you complete;

5. details about the goods you specifically request; and

6. information you complete in relation to our customer surveys.

4. How we use your information

The personal information that we collect is used:

1. to provide you with goods and services;

2. to process any request for advice or information supplied by us;

3. to personalise our service to you;

4. to seek your views on products and services;

5. for technical administration of our Website;

6. to comply with our statutory and regulatory obligations. 

5. We also automatically collect data about visitors to our Website (for example on browsing patterns) by using cookies. (See below.) This data is used only in an anonymous form; no individual is identified.

6. We would like to contact you in the future for marketing purposes by post and e-mail but we need your consent to do this. If you would like us to contact you (including by e-mail or telephone) concerning our goods and services then please notify us by e-mail (details below) or by ticking the relevant box in the Order Form.

7. You may refuse any marketing communication from us in the future at any time by e-mailing us (details below). Please note, however, that occasionally we may need to communicate with you for administrative or operational reasons.

8. Cookies

When visiting our web pages, we would like to use tracking technologies which record information about you automatically. This can include using a "cookie" which would be stored on your browser. However, this information does not identify you personally. We automatically collect and store only the following information about your visit:-

1. the internet domain and IP address from where you access our Website;

2. the type of browser software and operating system used to access our Website;

3. the date and time you access our Website;

4. the pages you enter, visit and exit our Website from; and

5. if you linked to our Website from another Website, the address of that Website.

We use this information to help us identify access patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems. We do not track or record information about individuals and their visits.

9. Security and disclosure

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is or may be involved) or to comply with an instruction of a regulatory body of competent jurisdiction. We will not disclose your personal information to third parties except:

1. as necessary to fulfil your order(s) for Goods and to validate your payment details;

2. in response to an expressed customer need or request, to organisations outside the
UK
who are authorised to offer Goods and services;

3. where we believe, in good faith, that it is necessary to comply with the law or to protect the safety of MIW, our customers or their clients, or the public.

Some of these third parties may be located outside the European Economic Area, eg credit card processing companies.

We reserve the right to appoint an Internet Service Provider to host our Website on our behalf which may be situated outside the European Economic Area. By agreeing to our terms and conditions and/or this privacy policy, you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above.

We may use and disclose aggregated and anonymised information for marketing, product development, strategic or research purposes. In such data, no individual customer will be identifiable.

10. This policy applies only to information we collect about you. Links within our Website to those of other organisations are not covered by this policy.

11. Contacting us

1. If you have any questions about our privacy policy, or wish to receive direct marketing or you wish to request any information about your personal data, please e-mail: sales@miw.co.uk

2. If you believe that the information we hold about you is inaccurate, write to us at the address below or email sales@miw.co.uk. We will then correct the information as soon as possible.

12. Changes to this policy

This privacy policy was produced in June 2010. We reserve the right to modify or update the policy from time to time. If there are material changes to the policy or to how we use your personal information, we will post notice of the changes on our Website home pages or other suitably prominent places.