Back in December 2021 MIW were acquired by Waterlogic, as part of the ongoing integration of the two businesses it is clear that bottled water coolers are better placed being maintained by Waterlogic using their extensive network of service centres.
This change only affects your bottle water coolers, any point of use machines will remain with MIW. This means, going forward, if you have both types of machines you will have two separate water suppliers.
No, all pricing, terms and conditions, equipment, and service agreements that you have in place will all stay as they are now. However, please note that going forward Waterlogic GB Limited will be responsible for your bottled water coolers contract in place of MIW.
From Monday 20th of February please visit www.waterlogic.co.uk where there are many troubleshooting solutions available. We also have our experts available on Live Chat to help you straight away. If you would prefer to talk to one of our Customer Support team, please feel free to call on 0333 600 1845. We will always attempt to resolve the issue over Live chat or phone and we will arrange an engineer visit if required. In the interim please continue to contact MIW on 01207 572 000.
Your servicing schedule will remain the same with Waterlogic as it was with MIW.
You will receive your login details for the Waterlogic online shop once you are live on the Waterlogic system, where you can order water and consumables at any time. Until then please continue to order water in your normal way.
Yes, there will be no change to your equipment.
Waterlogic GB Limited will send invoices in line with your current billing frequency, terms or monthly on the 15th of each month. Your first Waterlogic invoice will be issued on or around 15th March and billed in arrears for the previous month.
If your invoice has been issued by MIW then this is still payable to MIW.
You can pay by BACS, direct debit, or credit card. Please call our Customer Support team 0333 600 1845 if you have any queries regarding payments. Please send any remittances to firstname.lastname@example.org
Please see the payment details below:
Name: Waterlogic GB Limited
Bank: HSBC UK Bank PLC
Sort Code: 40-11-60
Account Number: 01240668
Or even easier, just call us on 0333 600 1845 and we will sort out the details so that you can settle your invoice automatically by Direct Debit.
As Waterlogic is a separate entity we will not be able to bring across any historical purchase orders in the name of MIW. We will require you to raise a new purchase order to Waterlogic GB Ltd. If you require a new supplier set up form to be completed please send this request over to email@example.com