Like all businesses, we have been challenged by the effects of the unprecedented global crisis and have experienced cost increases in raw materials, logistics and operating costs. This includes the soaring cost of energy, as well as the ongoing fuel crisis. Therefore, in your August 2022 invoice, you will see an adjustment in costs.
An up to 15% adjustment has been applied.
We are sympathetic to the challenges many of our customers have faced in recent years and we have in place support measures to help customers through these difficulties. We must ensure MIW deliver and maintain great service to our customers and by adjusting prices, we will be able to continue to do this.
We will require you to uplift the PO to cover the value.
We have incurred increases in the parts we replace on your equipment and the consumables we use to sanitise/service. We have also had increases in transportation costs and salary costs for engineers.
We reserve the reasonable right to increase the price of goods or services as and when required. This clause is not designed to allow us to be unreasonable or irresponsible, but to ensure we can recover the cost of any increases that are beyond our control.
Your agreement is not a legally binding fixed-cost contract. Your agreement terms do advise that we are able to increase prices without notice to the customer. However, this clause is not designed to allow us to be unreasonable or irresponsible, but to ensure we can recover the cost of any increases that are beyond our control. We always try not to adjust customers’ pricing where a fixed cost has been given, but due to the increases, we have received from our suppliers we have to pass on some of this cost to our customers.
As a business we have a responsibility to recycle all products, we also ensure we recycle all parts used for installation, servicing, and repair of our coolers including filters, casings, cooler tanks, water trails, drip trays, taps and any plastic or metal spare part. We are also regulated by the Waste Electrical & Electronic Equipment Directive (WEEE) which requires us to finance the collection, treatment, recovery and environmentally friendly disposal of electrical appliances and associated parts.
You will appreciate that we have incurred significant additional costs in order to achieve all of the above and whilst we endeavour to absorb these as much as possible we have had to pass on a small charge.
Therefore, as of August 2022 a small monthly surcharge per cooler which will appear on your invoice as “Environmental Charge/Levy”. This surcharge will help fund the cost of collecting, warehousing, transporting and having recycled, by licensed operators, water coolers and other recyclable electrical components as applicable to our business.
No, assuming the above remains under control. This increase will help absorb the cost increases for us.
You will see the increase on your next invoice from August 2022.
The prices exclude VAT at 20%, which is claimed back in the normal way when you submit your VAT return.
To ensure that as many of our customers are advised in advance, we have notified all customers according to their communications preferences and added a message on the invoices due out later in July.
Please refer to your terms and conditions, clause 12, which states that “the company reserves the right to vary prices without notice to the customer”