FAQS

Price Adjustment 2022 FAQs

Why have the prices been adjusted?

Like all businesses, we have been challenged by the effects of the unprecedented global crisis and have experienced cost increases in raw materials, logistics and operating costs. This includes the soaring cost of energy, as well as the ongoing fuel crisis. Therefore, in your August 2022 invoice, you will see an adjustment in costs.

What is the price adjustment?

An up to 15% adjustment has been applied.

Why have you increased my prices during a global crisis when businesses are struggling?

We are sympathetic to the challenges many of our customers have faced in recent years and we have in place support measures to help customers through these difficulties. We must ensure MIW deliver and maintain great service to our customers and by adjusting prices, we will be able to continue to do this.

I have already raised a purchase order for this invoice so cannot pay this price.

We will require you to uplift the PO to cover the value.

I only have Mains-Fed equipment that you visit twice a year, where are the increases in costs?

We have incurred increases in the parts we replace on your equipment and the consumables we use to sanitise/service. We have also had increases in transportation costs and salary costs for engineers.

My contract is for a certain price, does this still apply?

We reserve the reasonable right to increase the price of goods or services as and when required. This clause is not designed to allow us to be unreasonable or irresponsible, but to ensure we can recover the cost of any increases that are beyond our control.

My contract is for a fixed price why have I had an increase?

Your agreement is not a legally binding fixed-cost contract. Your agreement terms do advise that we are able to increase prices without notice to the customer. However, this clause is not designed to allow us to be unreasonable or irresponsible, but to ensure we can recover the cost of any increases that are beyond our control. We always try not to adjust customers’ pricing where a fixed cost has been given, but due to the increases, we have received from our suppliers we have to pass on some of this cost to our customers.

What is the environmental levy?

As a business we have a responsibility to recycle all products, we also ensure we recycle all parts used for installation, servicing, and repair of our coolers including filters, casings, cooler tanks, water trails, drip trays, taps and any plastic or metal spare part. We are also regulated by the Waste Electrical & Electronic Equipment Directive (WEEE) which requires us to finance the collection, treatment, recovery and environmentally friendly disposal of electrical appliances and associated parts.

You will appreciate that we have incurred significant additional costs in order to achieve all of the above and whilst we endeavour to absorb these as much as possible we have had to pass on a small charge.

Therefore, as of August 2022 a small monthly surcharge per cooler which will appear on your invoice as “Environmental Charge/Levy”. This surcharge will help fund the cost of collecting, warehousing, transporting and having recycled, by licensed operators, water coolers and other recyclable electrical components as applicable to our business.

Do you envisage any further increases in prices in the near future?

No, assuming the above remains under control. This increase will help absorb the cost increases for us.

From what date will the new prices come into effect?

You will see the increase on your next invoice from August 2022.

Do the prices include or exclude VAT?

The prices exclude VAT at 20%, which is claimed back in the normal way when you submit your VAT return.

Was I sent a letter informing me of the price increase?

To ensure that as many of our customers are advised in advance, we have notified all customers according to their communications preferences and added a message on the invoices due out later in July.

Can you increase my pricing without notice?

Please refer to your terms and conditions, clause 12, which states that “the company reserves the right to vary prices without notice to the customer”